Mystery Shopping for Profits
Customer Retention, & MORE!

“Insight-Pro™” proprietary methods captures, uncovers, reports how customers’ experience your business and staff interactions. Our nationwide shopping & audits can immediately improve quality, training, revenues, profits & return-on-investment.

Experience: Millions of shops in 20+ years – “High Quality” shoppers nationwide; our carefully trained, certified shoppers are target matched to your specific evaluation needs.

Types of Shops: on-site, phone, internet and web site shopping.

Industries Served: Grocery, drug, big box, QSR, hotels, restaurants, entertainment, banks, automotive, healthcare, and other retail, service or commercial-industrial sectors… just ask!

Services Provided: Evaluating quality, service, sales efforts, training programs, integrity, theft, merchandise-price audits, product shelf placement/distribution, & overall employee satisfaction fulfillment of customers’ needs.

YOUR Satisfaction Guaranteed: “State-of-the-art” technology in monitoring, tracking, analysis & reporting of all findings: online, real time, or data delivery to your IT department; custom work too.

Reporting Formats: on-going performance score cards, measurement tools, graphs, charts; comparative analysis by single location, district, division, region & national roll up reporting.

PS… As a Strategic Your Research Partner… check out our other full service capabilities for focus groups, surveys, customer satisfaction & competitive intelligence.